Terms of Service
Casa Divina – Terms & Conditions
Last updated: November, 2025
Welcome to Casa Divina. These Terms & Conditions (“Terms”) explain the rules and expectations for using our website, browsing our products, and making purchases from our online store. By accessing or using our website, you agree to follow these Terms, along with our Privacy Policy, Return Policy, and Shipping Policy.
If you do not agree with anything outlined here, you should stop using the Site immediately.
Casa Divina operates entirely online. Our store and checkout system are powered by Shopify, which provides the secure e-commerce platform we use to process orders and payments.
1. Using Our Website
By using our website, you confirm that:
You are old enough to enter into a legal agreement in your region.
You will use the Site only for lawful purposes.
You won’t attempt to hack, disrupt, misuse, or damage the Site or its services.
We reserve the right to refuse service, cancel orders, or restrict access if we believe these terms are being violated.
2. Website Content & Information
We do our best to keep all product information, pricing, and images accurate. However, occasional errors, delays, or omissions may occur.
We may correct or update information at any time without notice, including after you’ve placed an order.
Our product photos represent our items as closely as possible, but colour and appearance may vary across screens and devices.
3. Changing or Updating Our Services
Casa Divina may update products, prices, or features at any time.
We may pause or discontinue parts of the website without notice.
We’re not responsible for any costs or inconveniences caused by these changes.
4. Product Availability & Orders
All purchases made through our website are subject to availability.
We may cancel or limit orders that appear suspicious or unusually large, including orders placed:
under the same customer account
using the same payment method
using identical billing or shipping addresses
If we make adjustments to an order, we may try to contact you using the information you provided during checkout.
You agree to provide accurate and current information (contact details, billing information, and payment details). Incorrect or incomplete information may delay or prevent order fulfillment.
5. Pricing & Payment
All prices listed on our website are in CAD, unless otherwise specified.
Prices may change at any time.
Taxes and shipping fees are calculated at checkout.
Your financial information is processed securely through Shopify’s integrated payment providers.
6. Third-Party Services & Integrations
Our website may provide links or access to services operated by third parties—for example, payment gateways, delivery tracking systems, or social media platforms.
We do not control these services and are not responsible for:
their content
their privacy practices
any issues that arise from using them
Please review their policies before engaging with external services.
7. Customer Content & Communication
If you send us reviews, questions, testimonials, ideas, or other submissions:
You grant Casa Divina permission to use that content for marketing or operational purposes.
You confirm that your submission does not infringe on another person’s rights.
You agree not to upload or send harmful, offensive, or fraudulent material.
We may remove content that we consider inappropriate, inaccurate, or misleading.
8. Personal Information
Any personal information you share with us is handled according to our Privacy Policy, which follows Canadian privacy regulations and includes GDPR-compatible rights for international visitors.
9. Website Errors & Corrections
Occasionally, we may publish information that contains mistakes—including product descriptions, sizing notes, availability, or pricing.
If an error affects an active order, we reserve the right to cancel or correct the order. We will notify you if this occurs.
We are not obligated to update all website content in real time.
10. Acceptable Use Restrictions
You may not use our website:
for illegal or harmful activities
to collect personal information about others
to violate intellectual property laws
to harass, abuse, impersonate, or harm others
to upload malware, spam, or malicious scripts
to interfere with website security or stability
Violating these rules may result in immediate removal or restricted access.
11. Warranties & Disclaimers
Casa Divina provides its website and services “as-is” and “as available.”
While we work to provide a smooth and secure experience, we do not guarantee:
uninterrupted access
perfect accuracy
complete security of data
error-free operation
Your decision to use the Site is entirely at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, Casa Divina is not liable for:
indirect or consequential damages
loss of profits, data, or business opportunities
issues caused by third-party services
damages resulting from reliance on Site content
delays, delivery issues, or product availability problems
Some jurisdictions do not allow limits on liability. In those cases, our liability will be limited to the lowest amount allowed by law.
13. Indemnification
You agree to protect and indemnify Casa Divina and its employees, partners, and suppliers from any claims, damages, or expenses arising from:
your misuse of the Site
your violation of these Terms
your breach of laws or third-party rights
14. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.
15. Termination
Casa Divina may suspend or terminate your access to the Site at any time if we believe you violated these Terms.
Termination does not affect any outstanding obligations, including payments owed.
You may stop using the Site at any time.
16. Entire Agreement
These Terms, together with all posted policies, represent the complete agreement between you and Casa Divina regarding your use of the Site.
17. Governing Law
These Terms are governed by the laws of Canada and any applicable provincial laws, without regard to conflict-of-law principles.
18. Updates to These Terms
We may update these Terms at any time.
The most current version will always be posted on this page.
Your continued use of the Site confirms your acceptance of any changes.
19. Contact Information
For questions about these Terms, you can reach us at:
shop@casadivinalux.com