Shipping Policy

Casa Divina – Shipping & Delivery Policy

At Casa Divina, we take great care in ensuring your luxury linens arrive safely and promptly.
Below you will find all details regarding our shipping processes, timelines, and policies.

Shipping Providers

We partner with trusted carriers to deliver your orders securely:

  • Within Canada: Purolator

  • International Orders: DHL

All shipments require a signature upon delivery for added security. Customers may choose to opt out of the signature requirement at checkout. Please note that Casa Divina cannot be held responsible for loss or theft when the signature requirement is waived.

Where We Ship

Casa Divina ships both within Canada and internationally.
Shipping availability and delivery timelines may vary by region.

Shipping Rates

We are pleased to offer:

  • Free shipping on orders over $100 CAD

  • For orders under $100, shipping is calculated at checkout based on destination and carrier rates.

Order Processing Times

  • All in-stock items are processed within 5–7 business days.
    Once your order has shipped, you will receive a confirmation email with your tracking number.

  • If an item requires additional processing or restocking time, our team will contact you with an updated estimate.

Delivery Estimates

Domestic (Canada)

Estimated delivery timeframe: 3–5 business days after your order is shipped.

International

Estimated delivery timeframe: 5–7 business days, depending on destination and customs processing.

Please note that these are estimates only. Actual delivery times may vary based on carrier volume, weather conditions, and customs clearance in the destination country.

Customs, Duties & Import Fees

International shipments may be subject to customs inspections, taxes, duties, or brokerage fees imposed by the destination country.

  • These fees are not included in our prices or shipping charges.

  • All customs-related costs are the sole responsibility of the recipient.

  • Casa Divina is legally required to declare the full value of the shipment on all customs forms.

We are unable to predict or influence customs processing times or charges.

Delays & Liability

Casa Divina is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather disruptions or unforeseen logistical issues

Once a parcel is handed to the carrier, any delays are outside of our control.

Damaged, Lost, or Missing Packages

If your order arrives damaged or appears lost in transit, please contact us as soon as possible at: shop@casadivinalux.com

Please include your order number, tracking details, and any relevant photos for faster resolution.

If tracking indicates delivery but you have not received the package, we will initiate an investigation with the carrier. Refunds or replacements can only be processed once the carrier completes their investigation.

We’re committed to resolving these rare situations, and we can best assist when the issue is reported within 30 days of the originally estimated delivery date. After this period, we may be unable to initiate a carrier investigation or guarantee reimbursement.

Return-to-Sender Shipments

If a package is returned to Casa Divina due to:

  • An incorrect or incomplete shipping address

  • Refusal of delivery

  • Failure to pick up the parcel from a pickup location

the original shipping cost will be deducted from your refund.

If the return is the result of carrier error, we will arrange re-shipment or refund upon receiving the returned package.

No refund or replacement can be issued until the item has been received back at our facility.

Customer Support

For any shipping-related questions or concerns, our support team is here to help. shop@casadivinalux.com

We strive to respond to all inquiries promptly and ensure your Casa Divina experience is seamless from checkout to delivery.